› FAQ's

Live concert at the Valley View Casino Center

Questions

Is there disability seating at the Valley View Casino Center?
How do I get to the Valley View Casino Center?
When is the Box Office open?
What if my tickets are stolen or damaged?
Can I bring food into the Valley View Casino Center?
When do doors usually open for shows?
Where is the handicapped parking located?
Where can I buy tickets to an event?
Am I allowed to smoke in the Valley View Casino Center?
Where are my seats located within the Valley View Casino Center?
Where can I find out about upcoming events?
Can you send me more info and updates about upcoming events?
What kind of events take place at the Valley View Casino Center?
What if I lose an item at the Valley View Casino Center?
Where is the Will Call window?
What if an event is canceled or postponed?
Are cameras allowed at events?

Answers

1. Is there disability seating at the Valley View Casino Center?

The Valley View Casino Center is ADA compliant and proud to provide accessibility to Southern California's diverse population. Guests requiring special seating, such as for wheelchairs, semi-ambulatory or other mobility impairments, hearing impaired, or the like, should contact the Valley View Casino Center Box Office at (619) 224-4171 x322 to arrange for the purchase of tickets. The accessible seating hotline is manned Monday through Friday from 11am to 4pm and for the first hour of a major on sale. Wheelchair and semi-ambulatory seating will be reserved for guests with disabilities (and their companions) until 48 hours prior to an event. For those patrons who require an interpreter we recommend contacting the Box Office prior to the first day an event goes on sale or a minimum of 30 days prior to the event. All efforts will be made to fulfill any requests made after that time but are not guaranteed.

2. How do I get to the Valley View Casino Center?

The Valley View Casino Center is located at 3500 Sports Arena Blvd. San Diego, CA 92110-4919. We've provided directions and parking information.

3. When is the Box Office open?

The Box Office is open from Monday to Friday 10am to 5pm, Saturday from 10am to 3pm. If there is not an event scheduled for Sunday the Box Office will be closed. The Box Office will open for Sunday events at noon. The Box Office will stay open until apprx. thirty minutes after the scheduled event starting time. The accessible seating hotline is manned Monday through Friday from 11am to 4pm and for the first hour of a major on sale.

4. What if my tickets are stolen or damaged?

Tickets are sold on a no refund, no exchange, no cancellation policy. If your tickets are stolen or damaged, please immediately notify the Valley View Casino Center Box Office. If tickets are stolen, you must provide the ticket office with a copy of the police report (the file number alone will not be accepted). Included in the police report must be information that clearly states the event as well as the exact locations of the seats in question. After verification of the seat location by the Box Office, a seat locator will be issued. The replacement locator is subject to a charge not to exceed the face value of the stolen tickets. Tickets that are lost or misplaced will not be replaced. To avoid any problems, please be sure to keep your tickets in a safe place.

5. Can I bring food into the Valley View Casino Center?

The Valley View Casino Center does not allow the following items under any circumstances: Bottles, cans, food and beverages, liquid containers, coolers, water bottles, large backpacks or bags, duffel bags, boxes, illegal substances, weapons, laser pens, fireworks, cameras, video or audio recording devices, spiked or studded belts or bracelets, wallet chains or any item that may be deemed potentially harmful.

6. When do doors usually open for shows?

Valley View Casino Center doors generally open 60 minutes prior to the event start time, however, doors may open 90 minutes prior to the event start time or special occasions.

7. Where is the handicapped parking located?

Handicapped parking spaces are clearly marked and available on the North side of the Valley View Casino Center only. Be sure to hang an appropriate license tag on your rear view mirror or place the tag on your dashboard. If need be, please ask the parking attendants to direct you to the designated parking area.

8. Where can I buy tickets to an event?

You can either purchase tickets at any Ticketmaster location, online at Ticketmaster.com, over the phone at 1-800-745-3000, or come to the Valley View Casino Center and buy tickets at the Valley View Casino Center Box Office. More information is available on our Tickets page.

9. Am I allowed to smoke in the Valley View Casino Center?

California law prohibits smoking in public assembly facilities. Smoking is allowed in designated areas located outside each entrance to the facility. Please check with a Valley View Casino Center usher or security personnel for exact locations.

10. Where are my seats located within the Valley View Casino Center?

Your seat arrangement may vary depending on the type of show you are enjoying. More information, including seating maps and our Interactive Seat Viewer, is available on our Seating page.

11. Where can I find out about upcoming events?

You can find out about upcoming events on our events page or call us at (619) 224-4171.

12. Can you send me more info and updates about upcoming events?

Join the E-Newsletter mailing list and you will receive email updates based on your interests.

13. What kind of events take place at the Valley View Casino Center?

The Valley View Casino Center brings the best concerts, family shows, sporting events, and a variety of other special events to Southern California audiences.

14. What if I lose an item at the Valley View Casino Center?

If you lose an item during a Valley View Casino Center event, Lost & Found is located at the Valley View Casino Center Guest Services Booth located in the North Outer Concourse. If you discover you have lost an item at an event at a later date, please contact the Valley View Casino Center Administrative Office at (619) 224-4171 for information.

15. Where is the Will Call window?

The Will Call window is located at the Box Office on the North side of the Valley View Casino Center. Ticketmaster Will Call may be picked up the day of the event only, normally no earlier than 2 hours before event time. The I.D. and credit card of the account holder is required to pick up tickets from Will Call. Other pre-arranged Will Call can be picked up with proper I.D. during normal Box Office operating hours.

16. What if an event is canceled or postponed?

If a cancellation should occur, tickets may be refunded at the location where they were purchased. If an event is postponed, please contact the location where they were purchased for specific instructions.

17. Are cameras allowed at events?

No video cameras or audio recording devices of any kind are allowed in the Valley View Casino Center. Certain still cameras are permitted provided they are non-professional, intended for personal use, and have a non-detachable lens under three (3) inches in length. Acceptable digital cameras are permitted for sporting and family events, but digital cameras are not permitted for any other types of events, including concerts. No flashes are permitted at any time. POLICY IS SUBJECT TO CHANGE PER EVENT.